FAQ

We understand you might have a few questions about how Pilot works. In the interest of full transparency here’s a bit more info on what we do.

How it works

+ What is Pilot?


+ How do I place an order?


+ Do I speak to a real doctor?


+ Can I claim on Medicare?


+ Am I guaranteed a prescription / treatment plan?


+ How much does it cost?


+ What treatments are available through Pilot?


+ How quickly can I speak to a doctor?


+ What happens if I am approved by my doctor?


+ Am I locked into accepting what the doctor gives me?


Orders / Treatment Plans

+ What can I do if the results aren't what I expected?


+ Can I increase my dosage?


+ What if I need to pause or cancel my treatment plan?


+ Can I refill early if I run out?


+ How long are treatment plans / repeats valid?


+ What should I do if I am experiencing a side effect?


+ Where can I learn more about side effect risks?


Transparency

+ What problem does Pilot solve?


+ Does Pilot employ doctors?


+ Does Pilot own a pharmacy?


+ What happens to my data?


+ Why do I need to verify my ID?


+ Why can't you guys mention any drug names?


+ Where are the doctors based?


+ What pharmacies do you ship from?


Payments & Refunds

+ Is Pilot a subscription service?


+ What is Pilot's returns policy?


+ What payment methods are accepted?


+ What charges on my bank statement can I expect?


Shipping

+ What does Pilot charge for shipping?


+ How long does it take?


+ Can I track my order?


+ What can I expect the packaging to look like?


+ How can I change my shipping address?


Telehealth

+ Is telehealth legal?


+ What health issues can Pilot help with?


Talk is cheap – let’s get into it.