We understand you might have a few questions about how Pilot works. In the interest of full transparency here’s a bit more info on what we do.

How it works

+ What is Pilot?

+ How do I place an order?

+ Do I speak to a real doctor?

+ Can I claim on Medicare?

+ Am I guaranteed a prescription / treatment plan?

+ How much does it cost?

+ What treatments are available through Pilot?

+ How quickly can I speak to a doctor?

+ What happens if I am approved by my doctor?

+ Am I locked into accepting what the doctor gives me?

Orders / Treatment Plans

+ What can I do if the results aren't what I expected?

+ Can I increase my dosage?

+ What if I need to pause or cancel my treatment plan?

+ Can I refill early if I run out?

+ How long are treatment plans / repeats valid?

+ What should I do if I am experiencing a side effect?

+ Where can I learn more about side effect risks?


+ What problem does Pilot solve?

+ Does Pilot employ doctors?

+ Does Pilot own a pharmacy?

+ What happens to my data?

+ Why do I need to verify my ID?

+ Why can't you guys mention any drug names?

+ Where are the doctors based?

+ What pharmacies do you ship from?

Payments & Refunds

+ Is Pilot a subscription service?

+ What is Pilot's returns policy?

+ What payment methods are accepted?

+ What charges on my bank statement can I expect?


+ What does Pilot charge for shipping?

+ How long does it take?

+ Can I track my order?

+ What can I expect the packaging to look like?

+ How can I change my shipping address?


+ What health issues can Pilot help with?

Talk is cheap – let’s get into it.