Terms & Conditions

Thanks for using our products and services and thank you for taking the time to read our terms and conditions.

By using this Website and in consideration of us providing you with access to it, you agree to the following Terms, which, together with the Privacy Policy, govern your access to and use of the Website.

This document forms a contract between us and you when you use the Platforms (terms defined below).

We have also adopted the Australian Charter of Healthcare Rights.

A. Introduction

B. The Platforms and Services

C. General Provisions

A. Introduction

1. Outline of parties and services

Pilot Technologies Pty Ltd (ACN 631 968 486) (Pilot, we, us, our) operates an online health platform dedicated to sexual health, weight management, mind, hair & skin (the Conditions) for patients, customers and other users (you, your, yours). Pilot provides services through the Pilot website (www.pilot.com.au) (Website) (the Platform).
We provide services (Services) which include:

i. facilitating communications (including advice and consultations, where applicable) between you and the following practitioners and non-practitioners:
facilitating communications (including advice and consultations, where applicable) between you and the following practitioners and non-practitioners:
medical, allied health and support staff (including pharmacists, nurses, dieticians, nutritionists, personal trainers, health coaches and patient engagement and customer support specialists) acting on our behalf (Partner Contributors); and
third party health service providers and practitioners which have an arrangement with us (whether directly or indirectly) but do not act on our behalf (Associate Pharmacies and Associate Practitioners); and
ii. providing or facilitating the following services and products:
providing access to the Platforms which contain:
certain records of your communications with Partner Practitioners and Partner Contributors and other medical information including pathology test results; and
support information and services including recipes, exercises, community support, individual support, tracking functions, analytical insights and information about various aspects of the Condition;
facilitating the fulfilling by, and your purchase from, Associate Pharmacies of prescriptions issued by Partner Practitioners to you;
facilitating the delivery to you of prescription and non-prescription medications from Associate Pharmacies via third party courier or postal service providers (Associate Couriers); and
selling and supplying to you via the Platforms, including facilitating the delivery to you by Associate Couriers of, other products (including products manufactured on our behalf).

2. Acceptance of this document
1. a. Each time you access or use the Platforms (including the use of any of the Services), you acknowledge and warrant that you have read, understood and agree to be bound by this document (Terms). The Terms form a legally binding agreement between us and you. If you do not agree to the Terms, you must immediately exit and not access or use the Platforms and the Services provided by Pilot.
  
  b.You are responsible for complying with the Terms, and any other requirements necessary to access the Platforms or otherwise access the Services.
  
  c.Pilot reserves the right to:
  
  i.terminate, block or suspend any user of its Platforms, and to modify or remove any material uploaded, posted, transmitted or otherwise made available on the Platforms by any user, without notice, including in the event of non-compliance with the Terms; and
  
  ii. refuse to provide or supply you with any goods or services offered by, on behalf of, or in connection with, Pilot.
  
  d. From time to time, Pilot may review and update the Terms. Any variation to the Terms will take effect from the date of publication on the Platform(s), and your continued use of the Services following that date will be bound by those varied terms (subject to cl 2(f)).
  
  e. The Terms which apply at the time you request or receive a Service are those that govern your access to that Service. Any changes to the Terms do not affect rights and obligations that arose prior to the changes.
  
  f. Please review these Terms periodically for changes. Where required to do so, we will provide you reasonable notice of changes.

3. Customer Account
1. a. The Services provided through the Platforms are only available to individuals who:
1. i. are over 18 years old (or, are under 18 years old but at all times use the Services only through their parent or guardian who makes clear to the Platforms that they manage the account on behalf the user and attends all consultations with the user);
  
  ii. reside in Australia;
  
  iii. access the Services within Australia;
  
  iv. are capable of entering a legally binding agreement with us;
  
  v. where relevant, are capable of consenting to medical treatment (as determined by a Partner Practitioner);
  
  vi. agree to these Terms and our Privacy Policy; and
  
  vii. (where the Services involve a subscription) create an account with us through the Platform(s) (Account).
2. b. Account holders are required to create a password and keep it secure. In order to help keep your personal information secure, if you suspect your Account has been subject to unauthorised use you must immediately notify us and change your password.
  
  c. When you register for an Account you will provide us with personal information about you, including your name, age, date of birth, gender, contact details and sensitive information, such as health information. We will handle your personal information in accordance with our Privacy Policy.
  
  d. You agree that all information you provide via the Platforms (including to Partner Practitioners, Partner Contributors, Associate Pharmacies, Associate Practitioners and Associate Couriers) will be true, accurate, up-to-date and complete and that you will not omit any information that is requested of you, or that a reasonable person would consider relevant to the Services you seek.
  
  e. We reserve the right to not provide any Services to you if any information you provide is inaccurate or incomplete.

B. The Platforms and Services
4. Services provided by Partner Practitioners and Partner Contributors
1. Consultations with Partner Practitioners
  ‍
  a. When you undertake a consultation with a Partner Practitioner, you enter into a practitioner-patient treatment relationship with that Partner Practitioner. We are not a party to that relationship and are not liable for any services (including the provision of medical advice and the prescribing of medicines) provided as part of that relationship.
  
  b. Partner Practitioners operate with clinical independence and are solely responsible for the healthcare services they provide to you, including compliance with standards of care, record keeping and other professional obligations, as well as compliance with relevant privacy laws. They have the same obligations to you as if they were consulting you in person.
  
  c. You acknowledge that the Services do not include general medical advice from the Partner Practitioners and instead only contemplate medical advice and the issuing of prescriptions in connection with the Condition. Accordingly, you acknowledge that a Partner Practitioner with whom you enter a treatment relationship does not replace the role of a general medical practitioner outside the Platforms.
  
  d. We do not guarantee that you will be able to consult with a particular Partner Practitioner. You acknowledge that a Partner Practitioner may, in their absolute discretion, refuse to prescribe medication to you, issue you a repeat prescription and/or provide any other services or referrals requested by you.
  
  e. We do not guarantee that a consultation with a Partner Practitioner is suitable for you or is the appropriate course of treatment for your particular health condition. The Partner Practitioner with whom you consult will be solely responsible for determining:
  
  i. whether or not a consultation through the Platforms is appropriate for you;
  
  ii. whether or not to provide the medical and/or health services you request; and
  
  iii. what health services are required (if any).
  
  f. We take no responsibility and make no warranties, express or implied, in relation to the content of any consultation between you and a Partner Practitioner (including any medical advice provided, prescriptions given and/or medicine and/or medical device supplied by a Partner Practitioner). You and the Partner Practitioner are responsible for the conduct of each consultation and all information or communications made.
  
  Prescriptions issued by Partner Practitioners
  
  g. A Partner Practitioner may issue a prescription for a particular medicine and/or medical device and with a particular number of repeats if they consider it to be clinically appropriate. You acknowledge and agree that:
  
  i. the decision to issue a prescription (including for a compounded medicine or for “off label use”) is a clinical decision made at the discretion of the Partner Practitioner and with your informed consent; and
  
  ii. the number of repeats to include with a prescription is similarly subject to the clinical discretion of the Partner Practitioner who may take into account all relevant circumstances, including the capacity to supervise your treatment with the prescribed medicine.
  
  h. If a Partner Practitioner prescribes you a medicine and/or medical device for “off label use”, you acknowledge that the prescribed use of that medicine and/or medical device is not listed as one of the indications for use in the Australian Register of Therapeutic Goods.
  
  i. If a Partner Practitioner prescribes you a medicine that is to be compounded in a pharmacy, you acknowledge that the compounded medicine has not been reviewed for safety, quality or efficacy by the Therapeutic Goods Administration and does not appear in the Australian Register of Therapeutic Goods.
  
  j. You agree that the fact that a Partner Practitioner prescribes you a particular medicine does not constitute a representation that that medicine is available for dispensing (whether from an Associate Pharmacy or otherwise). We take no responsibility and make no warranties, express or implied, about the available supply of any medicine prescribed by a Partner Practitioner.
  
  Services provided by Partner Contributors
  
  k. Certain Partner Contributors may provide medical advice (nurses, pharmacists), dietary advice (dieticians, nutritionists) and general health and exercise advice (health coaches, personal trainers) within their scope of practice. You acknowledge that this advice is only provided in connection with the Condition.
  
  l. You and the relevant Partner Contributor are responsible for all information or communications made in connection with any medical advice.
  
  General provisions
  
  m. You acknowledge that Partner Practitioners and Partner Contributors may request confirmation or clarification of information you have previously provided, and may request additional information from you. You agree to provide accurate, complete and up-to-date information to Partner Practitioners and Partner Contributors. You further acknowledge that the provision of incorrect information in connection with obtaining prescription medicines may constitute a criminal offence.
  
  n. Partner Practitioners and Partner Contributors will keep records of each consultation or other communication with you and it is their responsibility (where applicable) to maintain your clinical and other records as required by law and in accordance with the Privacy Policy. We may hold those records and will maintain them as required by law and in accordance with the Privacy Policy.
  
  o. If a Partner Practitioner prescribes you a medicine, you must carefully read all information provided to you via the Platforms about that medicine (as well as any information provided in connection with an Associate Pharmacy, if applicable). You must also follow any medical advice provided to you by a Partner Practitioner or a Partner Contributor in relation to any prescribed medicine.
  
  p. It is your responsibility to advise your general medical practitioner of any medicines or treatments our Partner Practitioners have prescribed you. However, if you would like our Partner Practitioners or Partner Contributors to forward such information to your general medical practitioner on your behalf, please let your Partner Practitioner know and provide your written consent for us to do so.
  
  q. You should contact your general medical practitioner immediately if your medical condition changes or your symptoms worsen. You agree that, if you suffer from any noticeable side effects from any medication or treatment you receive, you will either consult your general medical practitioner or contact us to facilitate a further consultation with a Partner Practitioner.

5. Purchase, dispensing and delivery of medicines prescribed by Partner Practitioners
1. Purchase and dispensing of medicines
  
  a. We are not a pharmacy and do not supply any pharmacy-only or prescription medicines directly to patients.
  
  b. If you have been prescribed a medicine by a Partner Practitioner, you may choose the pharmacy from which to have the prescription dispensed. If you choose an Associate Pharmacy, then we will transmit your prescription to the Associate Pharmacy for dispensing.
  
  c. You acknowledge that the Associate Pharmacy and/or an Associate Practitioner may not agree to dispense your medicine for any reason, including on the basis of their clinical judgement or the unavailability of the prescribed medicine, in their absolute discretion.
  
  d. If the Associate Pharmacy is unable to dispense your prescribed medicine due to unavailability, then you acknowledge that your treatment plan may be paused.
  
  e. If an Associate Pharmacy agrees to dispense your medicine, then you enter into a separate contract with that Associate Pharmacy for the purchase of that medicine. We will facilitate the performance of that contract as your agent, including collecting and passing your payment onto the Associate Pharmacy, via an intermediary (if applicable), on your behalf. For that purpose, you consent to us, your Partner Practitioner and any Partner Contributor providing your personal information to, and otherwise contacting on your behalf, the Associate Pharmacy in accordance with the Privacy Policy. You similarly consent to the Associate Pharmacy contacting you (and us) in order to confirm details related to your prescription in order to dispense your medicine.
  
  f. We take no responsibility for and make no warranties, express or implied, in relation to the correct dispensing of (or the decision to dispense) your medicines by an Associate Pharmacy. In particular, if an Associate Pharmacy compounds a medicine on the basis of a prescription issued by a Partner Practitioner, we take no responsibility for and make no warranties in relation to the safety, quality or efficacy of that compounded medicine.
  
  g. If you wish to have your prescription dispensed by a pharmacy which is not an Associate Pharmacy, then we will arrange to have your prescription transmitted either to you or to your chosen pharmacy. You acknowledge that the prescription provided by your Partner Practitioner for this purpose may contain a different number of repeats, according to the clinical discretion of the Partner Practitioner. You further acknowledge that you may be charged for the consultation with the Partner Practitioner and the service of transmitting the prescription.
  
  Delivery of medicines
  
  h. If an Associate Pharmacy dispenses a medicine prescribed by a Partner Practitioner, we will arrange for the collection of the medicine from the Associate Pharmacy and its delivery to your shipping address by an Associate Courier. For this purpose, you consent to us providing your personal information to the Associate Courier in accordance with the Privacy Policy, and you agree to the Associate Courier contacting you to confirm delivery details.
  
  i. You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that the Associate Pharmacy has all the information it requires to be able, and in its absolute discretion decides, to dispense the prescribed medicine to you and that the Associate Courier has all the information it requires to deliver the prescribed medication to you. Without limitation, if the Associate Pharmacy or Associate Courier does not have all the information it requires to dispense or deliver the prescribed medicine to you (as applicable), then a different delivery time may apply.
  
  j. You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your medicine. We are not responsible for the actions of an Associate Courier.
  
  k. If your medicine appears to be damaged, wrongly dispensed or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 13.
  
  l. If your order or subscription is cancelled after your medicine has been dispensed from the Associate Pharmacy, you will be charged for the medication and you will not be able to obtain a refund.

6. Payment for the Services
1. Subscription payments
  
  a. With the exception of certain products and services which may be purchased on a one-off basis, all Services offered via the Platforms may only be purchased on an automatically renewing subscription basis. This means that at each subscription interval (usually bi-monthly), we will conclude a new contract with you pursuant to which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you). The terms of that contract will be communicated to you during the order confirmation process.
  
  b. If and for so long as a subscription contract is on foot between you and us, you agree for the payment mechanism you have provided us to be billed at regular intervals. We will give you notice of this in advance of each renewal date, and provide you the opportunity to pause or cancel your subscription before your contract is renewed.
  
  c. When you conclude a subscription contract with us, the fact that the subscription fee is a particular price (or that any other term provides for particular rights or obligations) does not constitute a representation that renewed contracts with us will contain that subscription fee (or any other term). Accordingly, we may, in our sole discretion, vary the fees and payment terms applying to the Services at any time.
  
  d. Any change to the fees or payment terms applying to the Services will be immediately effective upon the publication of that change on the Platforms or by otherwise providing notice to you and will apply to the Services requested by you following that change. You will be provided an opportunity to decide not to renew the subscription contract in these circumstances.
  
  e. If you have booked or paid for Services prior to a change in fees or payment terms being published on the Platform(s) or otherwise notified to you, but have not received the Services prior to that change taking effect, you will not be charged more for the applicable Services at the time you receive them.
  
  f. All prices listed on the Platforms for the Services are inclusive of GST and shipping costs where relevant.
  
  Subscription cancellations
  
  g. You may cancel your subscription at any time. There are two ways to cancel your subscription:
2. i. via your Account, through the FAQ tab in the Platform; or
  
  ii. by sending an email to [email protected].
3. h. We may also cancel your subscription at any time, at our absolute discretion.
  
  i. If your subscription is cancelled for any reason, you will not be charged for and will not receive future orders under that subscription, subject to cl 7 below.
  
  Discounts
  
  j. We may provide discounts (including through the use of promotional codes) for particular Services and for particular patients, in particular circumstances.
  
  k. Promotional codes for services which include prescription medicines are only available to patients of Partner Practitioners who have determined, in their clinical discretion, that they are suitable for the medicine. The offer of a promotional code to you for such services does not constitute any representation that a Partner Practitioner will determine you to be suitable for any medicine.
  
  l. The promotional code, unless otherwise specified -
  
  i. is only valid for a limited time, purpose and application (as stated in the offer);
  
  ii. may only be redeemed once per customer;
  
  iii. may only be applied at the time of purchase, not retrospectively;
  
  iv. is not transferrable and may not be resold; and
  
  v. cannot be used in conjunction with any other offers.
  
  m. Violation of any of these Terms will invalidate the promotion and render the promotional code inapplicable.
  
  General provisions
  
  n. We will provide you with an invoice for Services provided by us or on our behalf. If you have received a medicine dispensed by an Associate Pharmacy, then we may facilitate the provision to you of an invoice from the Associate Pharmacy for products and services provided by it.
  
  o. As at the date of publication of these Terms, consultations provided via the Platforms by a Partner Practitioner who is a doctor are not eligible for Medicare rebates covered under Medicare, bulk billing is not offered and no Medicare rebate is available.
  
  p. If you are eligible to claim private health insurance benefits for any Services we provide, or any products or services provided by an Associate Pharmacy, you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.
  
  q. You are solely responsible for maintaining the accuracy of your details, including your private health insurance details and any bank account or credit card details to which you would like to receive payments. We disclaim any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.

7. Refunds, returns and exchanges
1. Refunds
  
  a. You have rights under the Australian Consumer Law in relation to the provision of the Services, as well as in relation to any goods and services provided to you by an Associate Pharmacy, including rights to refunds, replacements and repairs in certain circumstances.
  
  b. If you are a patient of the Weight Loss Program, you are also entitled to the 30-Day Money Back Guarantee (30MBG), according to which you may cancel your subscription for any reason and we will provide you a full refund, on the following conditions:
  
  c. If you are a hair patient on a particular prescription treatment plan, you may also be entitled to the 180-Day Money Back Guarantee (180MBG), according to which you may cancel your subscription for any reason and we will provide you a full refund, on the following conditions:
2. i. you may only claim the 180MBG during your first 180 days of treatment (the 180MBG does not apply to changes of treatment, or to previous patients of who have re-started their treatment);
  
  ii. you must request a refund by contacting us at [email protected] within the first 180 calendar days of receiving your first treatment from an Associate Pharmacy;
  
  iii. at the commencement of your treatment, your hair loss must have been in Stage 2, 3, or 4 on the Norwood Scale, per your self-assessment in the pre-consultation quiz and verification of its accuracy by a qualified practitioner;
  
  iv. you must have meaningfully engaged with your treatment program for the entire 180-day period, including using all treatments as set out in your plan and directed by your practitioner (for example, if our records indicate there was a break in your treatment which our clinicians consider clinically significant, we reserve the right to deny a refund); and
  
  v. you may only use the 180MBG once.
3. d. If you purchase the Biotin Hair Capsules you may also be entitled to the 180MBG, under which we will provide you with a refund on the following conditions:
4. i. the 180MBG refund is only available for your first purchase of 1 x unit of the product; and
  
  ii. you claim the 180MBG in the first 180 days since purchasing the product, by contacting us at [email protected].
5. e. Subject to your rights set out in cl 7(a), 7(b), 7(c) and 7(d) above, we will only offer refunds for the Services, and will facilitate refunds for any payments made to an Associate Pharmacy, if:
  
  i. a Partner Practitioner or Associate Practitioner at an Associate Pharmacy deems you unsuitable for treatment based on their clinical discretion;

C. General Provisions
8. Use of the Platforms
1. Your conduct
  
  a. You must not:
  
  i. use the Platforms in breach of any applicable laws or regulations;
  
  ii. use the Platforms for commercial purposes (including for competitive advantage or to our competitive disadvantage);
  
  iii. use the Platforms to harm, abuse, harass, stalk, threaten or otherwise offend Partners and/or others;
  
  iv. create more than one unique Account, register for more than one Account or create an Account on behalf of someone else (except as specifically permitted in these Terms);
  
  v. interfere with, disrupt, or create an undue burden on the Platforms;
  
  vi. upload, post, transmit or otherwise make available on the Platforms any material that:
  
  • promotes, endorses or advertises any particular health practitioner, treatment option, therapeutic good or regulated health service in a way that would contravene any law that applies to the person or to us;
  
  • is not your original work, or which may infringe the intellectual property or other rights of another person;
  
  • is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, fertility status, age, sexual orientation or any physical or mental disability;
  
  • includes an image or personal information of another person unless you have their consent;
  
  • you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
  
  • contains large amounts of untargeted, unwanted or repetitive content; or
  
  • contains financial, legal or other professional advice.
  
  b. Without limiting the above, you will not and will not permit a third party to:
  
  i. use any method or process (including data scraping, web-bots, collection or accumulation tool, robot, spider or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or replacing any content on, or provided through, the Platforms;
  
  ii. use, obtain, or attempt to obtain from the Platforms, information in order to identify or discover pricing, underwriting, rating and related business methodology or systems; and
  
  iii. do anything which will or may damage, disrupt access to or interfere with the proper operation of the Platforms.
  
  Linking and third party content
  
  c. You must not link to, frame or mirror any part of the Platforms for a commercial purpose without our written authorisation. To discuss partnership opportunities please contact us using the details at the bottom of this form.
  
  d. The Platforms may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under our control. We have not reviewed the Third Party Content and do not control these Third Party Websites. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
  
  Cookies
  
  e. A cookie is a small text file stored in your computer’s memory or on your hard disk for a predefined period of time. We use cookies to identify specific machines in order to collect aggregate information on how visitors experience the Platforms. This information will help to better adapt the Platforms to suit customer requirements.
  
  f. We may use third party vendors to show our ads on sites on the internet and serve these ads based on a user’s prior visits to our Platforms. We may also use analytics data supplied by these vendors to inform and optimise our advertising campaigns based on your prior visits to our Platforms or the websites belonging to members of our group. While cookies allow a computer to be identified, they do not contain personal information about a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.
  
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9. Indemnity and liability
1. a. You agree to indemnify and hold harmless us and our related entities, our directors, officers, partners, employees, agents, contractors, affiliates, service providers, suppliers and licensors in respect of any liability, loss or damages (including reasonable legal fees) suffered or incurred by them arising (in whole or part) out of your breach of or failure to comply with any of these Terms (or the documents they incorporate by reference), your use of the Platforms or your violation of any law or the rights of a third party.
  
  b. We are not responsible for, and accept no liability with respect to, any material uploaded, posted, transmitted or otherwise made available on the Platforms by any person other than us. We do not endorse any opinion, advice or statement made by any person other than us.
  
  c. To the extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any indirect loss or damage which may be suffered due to your use of our Platforms and/or the information or materials contained on them, or as a result of the inaccessibility of our Platforms and/or the fact that certain information or materials contained on them are incomplete, incorrect or out of date.
  
  d. To the extent permitted by applicable law, we disclaim any liability resulting from the provision of services (including advice) by Partner Practitioners and Associate Practitioners and the supply of goods (and associated advice) by Associate Pharmacies. Liability shall rest with the appropriate provider and shall not be deemed to rest with us. All Partner Practitioners, Associate Pharmacies and Associate Practitioners are solely responsible for the clinical services they perform including (in the case of Associate Pharmacies) the supply of medications.

10. Intellectual Property
1. a. All material on the Platforms, including the text, information, graphics, trading names, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to us. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content for any purpose, other than as set out in these Terms, without our prior written consent or as permitted by law. All our rights are reserved.
  
  b. We respect the intellectual property of others, and we expect you to do the same. Except as explicitly provided in these Terms, neither your use or engagement with the Services or these Terms grants you any right, title or interest in or to the Content.

11. Warranties and Disclaimers
1. a. By accessing our Platforms, you understand and accept that:
  
  i. you assume all risks associated with their use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Platforms or by any Third Party Content or Third Party Website (as defined in cl 8);
  
  ii. the content and any communications you have with our representatives (other than the Partner Practitioners and certain Partner Contributors) do not constitute medical advice;
  
  iii. we do not, on our own accord, provide medical advice or the health services of a health practitioner or allied support person, and you should always obtain medical advice from a Partner Practitioner or your regular health practitioner to ensure any particular medication or treatment is suitable and safe for you;
  
  iv. the Platforms’ content is intended to provide general information only. While every effort is taken to ensure the information is accurate at the time it is published on the Platforms, we do not represent or warrant that the content is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you or any other person as a substitute for appropriate advice tailored to specific circumstances (such as from a Partner Practitioner or your regular health practitioner);
  
  v. the Platforms are not to be taken as promoting, endorsing or advertising any particular health practitioner, treatment option, therapeutic good or regulated health service in preference to any other. You should consult with a Partner Practitioner or your own health practitioner to obtain advice about treatments and medications to determine what is best for you; and
  
  vi. the Platforms include information relating to diet, exercise and fitness. When participating in any diet, exercise or fitness program, there is the possibility of physical injury or death. You assume the risk and responsibility for any such outcomes resulting from the use of the Platforms or implementation of information provided through the Platforms.
  
  b. To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Platforms and their use are hereby excluded.
  
  c. We make no guarantee that the products and services provided through the Platforms are fit for your intended purpose. All products and services provided through the Platforms are provided on an 'as is' basis without warranty of any kind, express or implied.
  
  d. Nothing in these Terms is intended to exclude, restrict or modify any condition, guarantee, warranty, right or remedy that you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation which may not be excluded, restricted or modified by agreement.

12. Jurisdiction
1. a. These Terms are governed by the laws of New South Wales, Australia. The Platforms may be accessed throughout Australia and overseas. We make no representation that the content of the Platforms complies with the laws of any country outside Australia.
  
  b. You, and we, agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts that may hear appeals from those courts in respect of any proceedings in connection with these Terms.

13. Complaints
1. a. If you believe that you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at [email protected]. We will endeavour to respond to you, and resolve your complaint or concern, as soon as we are able.
  
  b. If you believe that a user has breached any of these Terms, please contact us at [email protected].

14 Emergencies
1. a. We, and the Services, are not a suitable service for emergency circumstances. If you are in an emergency situation or need urgent assistance, including obstructed breathing, heart pains, blood loss or swelling, please call 000 or seek urgent medical help at your nearest hospital emergency department.

If you have any queries regarding these Terms, please contact us at [email protected].

Last updated: March 2025

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Terms & Conditions

A. Introduction

1. Outline of parties and services

2. Acceptance of this document

3. Customer Account

B. The Platforms and Services

4. Services provided by Partner Practitioners and Partner Contributors

5. Purchase, dispensing and delivery of medicines prescribed by Partner Practitioners

6. Payment for the Services

7. Refunds, returns and exchanges

C. General Provisions

8. Use of the Platforms

9. Indemnity and liability

10. Intellectual Property

11. Warranties and Disclaimers

12. Jurisdiction

13. Complaints

14 Emergencies