We can’t, sorry. The primary infection needs to be diagnosed by a doctor in-person. There’s a good reason why:

When treating your primary infection a doctor will take a physical swab that confirms whether or not you have herpes and whether it is HSV-1 or HSV-2. It’s important to identify this because it may change the information you need to hear: the frequency of outbreaks and your risk of transmitting it to sexual partners changes depending on your diagnosis.

‍

Good question – unfortunately, Australian law prevents us from naming specific treatments until a doctor has had an online consultation with you.

What happens is a doctor will review your information, determine if you're suitable, and create a customised treatment plan. This treatment plan will be based on Australian GP standards, and could include prescription or non prescription options.

The exact treatment and all important information will be shown to you before you commit to starting the treatment plan.

‍

Yes, they're effectively the same virus. There are two types of herpes simplex virus (HSV).

HSV-1: most often appears on the mouth as cold sores, can also be transmitted to the genitals.
HSV-2: Most often appears on the genitals, can also be transmitted to the mouth.

‍

Orders ship within 1–3 days of your doctor's consultation (a Pilot partner pharmacy will send a tracking number via AusPost Express).

They come discreetly, in a box with an unmarked outer bag.

Pilot is a technology platform that makes it painless to communicate with a real doctor, and get treatment delivered discreetly.

You know all those forms that you fill out when you get to the GP? And the questions that a doctor asks you when you sit down?

All of them are now done online, at a time that suits you, and then passed to the doctor for assessment.

The doctor will contact you if they need further information, and you will also receive continued support from your doctor and our medical team.